FAQ
FAQ
1. PLACING YOUR ORDER
Can I save my cart items and return later?
Absolutely! Simply create a wish list by logging in or registering, and we will notify you if your product is in stock when you are ready to purchase.
How do I order on ApolloFurnitureQatar.com?
It is easy! Here is how:
1. Add items to your cart.
2. Click to checkout.
3. Confirm your billing & delivery address.
4. Pay and await your delivery.
You can check out as a guest, but we recommend signing up for a faster checkout and other benefits!
What documents do I need for home delivery from Apollo Furniture?
You need to show a valid QID and a proof of purchase via email, SMS, or print copy.
When can I order using the Apollo Furniture Website?
We’re online 24/7, so you can browse and order anytime.
Do I need an online Apollo Furniture account to order?
No, you can log in as a guest. However, we recommend signing up for quicker checkout, updates, and the best deals.
Is there a limit on the number of orders I can place on Apollo Furniture?
No, you can log in as a guest. However, we recommend signing up for quicker checkout, updates, and the best deals.
Do I need an online Apollo Furniture account to order?
No, you can log in as a guest. However, we recommend signing up for quicker checkout, updates, and the best deals.
How do I know if Apollo Furniture has received my order?
You’ll receive a confirmation email or SMS once we get your order. We’ll also call if you’ve made any special requests.
What if my order is different from what I expected or is delivered incorrectly?
We conduct quality checks to ensure your products arrive in perfect condition. If there’s an issue, call us at 5527-1234 or 4469-3334 with your order ID, and we’ll replace the item promptly.
Can I cancel my online order?
Yes, you can change your mind. Call us at 5527-1234 or email us at maroof@apollo-qa.com, and we’ll guide you through the process.
What if my order arrives incomplete?
Check your order upon delivery. If there’s a problem, call us at +974 5527-1234 or email us at maroof@apollo-qa.com, and we’ll resolve it for you.
How do I know my online order has been confirmed?
You’ll receive a confirmation email or SMS once we get your order. We’ll also call if you’ve made any special requests.
Is there a minimum online spend?
No, you can spend as little or as much as you like as long as there is a stock.
What if my order is damaged on delivery?
We conduct quality checks, but if your order arrives damaged, call us at +974 5527-1234 or email us at maroof@apollo-qa.com with your order ID, and we’ll replace it promptly.
Can I order over the phone?
Yes, you can order by calling +974 5527-1234. Our customer service agents will assist you.
Can I track my order online?
Yes, you can track your order journey. Just log in and enter your order ID and email address.
How do I know if a product is in stock?
If it’s online, we have it! We’ll also confirm via email, SMS, or phone once your order is received.
Can I track my order online?
Yes, you can track your order journey. Just log in and enter your order ID and email address.
Can I pre-book or pre-order products?
Yes! Describe to us what products you like to have and we’ll discuss it over to you as to when it will be possibly be delivered.
Will multiple products in one order be delivered together?
Yes, all products will be delivered together.
Can I change my order delivery date/time?
Yes, call +974 5527-1234 to reschedule if the initial time isn’t convenient.
2. SECURITY
Is it safe to use my credit/debit card in ApolloFurnitureQatar.com?
Yes, it’s perfectly safe. We use SSL (Secure Server Layer) to process payment details, the international standard for internet browsing security.
How do I know the delivery person is genuine?
Check for a Apollo logo and a copy of your order invoice.
What is a 3D secure payment gateway?
It’s a service designed to make online shopping safer by verifying your identity each time you use your credit card. We use QPay, a trusted online payment gateway.
What is QPay?
QPay is our partner online payment security gateway, trusted by organizations across the region. It protects against fraud by confirming the cardholder’s identity for every online purchase.
Will my details be shared with third parties?
No, we respect your privacy and do not share your details with third parties.
3. GENERAL
What is ApolloFurnitureQatar.com?
ApolloFurnitureQatar.com is an online e-commerce portal that complements our physical stores across Qatar.
Who can use ApolloFurnitureQatar.com?
Anyone can use. If you’re under 18, you’ll need a parent or guardian to make an
How do I navigate the website?
Click the SHOP icon at the top left of the homepage to start exploring.
What should I do if I get a server error on the Apollo Furniture Website?
Check your internet connection or refresh the browser window.
Can I see products in real life before buying online?
Yes, visit the Apollo Furniture office for assistance from our product experts.
4. PAYMENT
What payment methods are available on ApolloFurnitureQatar.com?
ApolloFurnitureQatar.com is an online e-commerce portal that complements our physical stores across Qatar.
Can I order online and pay on delivery?
Yes, we offer Cash on Delivery (COD) and Credit Card on Delivery (CCOD).
Do I get a receipt for my online order?
Yes, you’ll receive an email/SMS confirmation, and a printed copy upon delivery.
What if I lose my original order invoice?
We’ll email it to you and you can also view it in your order history when logged into your account.
How long does Apollo keep my payment and order records?
These details are kept in your user account and are not shared with third parties.
What should I do if I was charged the wrong amount?
Call us at +974 5527-1234 or email maroof@apollo-qa.com with your order ID, and we’ll resolve it promptly.
Does Apollo Furniture save my credit card details?
No, we use QPay for payment security and do not save or share your credit card details.
What if I don’t get redirected to the website after payment?
Take a screenshot of the error message and send it to maroof@apollo-qa.com. Retry the payment or check with your credit card provider.
what if I can’t continue shopping after checking out?
Click the CONTINUE SHOPPING button or the Apollo logo to return to the homepage.
What if I don’t receive a confirmation email/SMS?
If you don’t receive confirmation, call us at +974 5527 1234 or email maroof@apollo-qa.com with your order ID.
What if my order payment total is different from what’s on my credit card?
Call us at +974 5527 1234 or email maroof@apollo-qa.com with your order ID, and we’ll resolve it promptly.
Are there additional charges for different payment types?
No, the price remains the same for all payment methods.
Can I change my payment method after paying?
No, once paid, the payment method cannot be changed.
5. DELIVERY
Where does Apollo Furniture deliver?
We deliver across the entire state of Qatar.
What delivery options does Apollo Furniture offer?
We offer Express Delivery, Standard Delivery, and Delivery and Installation.
How much is the delivery charge?
QAR 30 for orders under QAR 200.
Will someone help install large products?
Yes, most large products include free installation. If not, we can arrange it for a nominal charge.
Can I schedule a delivery time?
Yes, choose a convenient time slot when you receive our call.
When will my order be delivered?
Delivery is at the time/date you specified. Track your order online anytime.
Do you deliver to workplaces?
Yes, we deliver to any address in Qatar.
Do I need ID for delivery?
Yes, please show a valid ID (Qatar ID, Qatar Driving License, Passport, etc.).
Can I have my order delivered outside Qatar?
Not currently, but special requests may be accommodated. Call us at +97455271234.
How much does it cost to deliver outside Qatar?
We don’t offer this service currently.
Do I need separate shipping insurance?
No, your order is covered until delivery.
Can I order installation separately?
Installation is only available at delivery, but can be purchased separately. Call +97455271234 for details.
Can my shipping and billing addresses be different?
Yes, add multiple addresses at checkout and save favorites by signing up.
Can I change the delivery address for my order?
Yes, call us at +97455271234 or email maroof@apollo-qa.com with your order ID.
6. CANCELLATIONS, RETURNS, & EXCHANGES
What is your return policy?
Return products within 7 days of delivery in their original packaging and condition. We’ll exchange the product or refund your payment.
How do I return a product?
Call us at +97455271234 or email maroof@apollo-qa.com with your order ID. Return it to the same store or courier it to us.
Are there products that cannot be returned?
Yes, opened box, damaged by use, scratched by use, and customer mishandling cannot be returned. We reserve the right to refuse damaged items.
When are refunds made?
Refunds are made within 14 business days via bank transfer or credit/debit card refund.
Can I exchange my product instead of returning it?
Yes, call us at +97455271234 or email maroof@apollo-qa.com with your order ID to arrange an exchange.
Can I cancel my order?
Yes, call us at +97455271234 or email maroof@apollo-qa.com with your order ID to cancel.
What if I receive a damaged or incorrect product?
Call us at +97455271234 or email maroof@apollo-qa.com with your order ID. We’ll exchange it for you.
What if my item is faulty?
Check our Warranty & Repairs section for more information.
Are there any charges for returning a product?
We do not charge for returns, except in cases of product misuse or accidental damage.
Can I return items purchased during sales or promotional periods?
Yes, the same return and exchange policy applies.